Q. Why your products are much cheaper compared to other websites/online stores?
A: We own a strong product team to source and find products all over the world. We always get the best offers so to provide our customers with the best price.
Q. Do you sell Used or Refurbished items?
A: No, Quzi World only sells items in Brand new condition and all items are 100% genuine.
Q. Do you accept bank transfer?
A: Currently not.
Q. Do you accept payment by Instalments?
A: No, we only accept full payment.
Q. Do you have a trade-in service?
A: Sorry, we do not provide a trade-in service for any product.
Q. Do you provide warranty for your products?
A: Yes, Quzi World provides 12 months in house warranty for our major items. You can read more details on our “Warranty” Page.
Q. How long is your return period?
A: We offer a 14 days return policy. For details, please check to the“Return & Refund” page.
Q. Can I cancel the order if I change mind?
A: Yes, if you would like to cancel your order, please contact us by submitting a support ticket to inform us of the cancellation. We only accept orders to be cancelled when they are still in the processing status and the order has not been packed yet.
Q. What are your working hours?
A: Our Customer Support service hours are 9:30– 18:00 (GMT+8) on Monday – Friday. (Excluding holidays)